FAQ

Spa Reservations

We recommend that you make spa reservations a minimum of 3 weeks in advance. All reservations must be secured with a credit card. Please inform us of any medical conditions at this time. Please do not bring valuables to the spa.

Spa Arrival Time

To receive your full treatment time, plan to arrive at least 15 minutes prior to your appointment to allow for consultation with your therapist and time to change for your treatment(s). Late arrivals decrease your treatment time. We will hold your appointment time for 15 minutes past your scheduled arrival, after which time you will be charged for the full appointment.

Appointment Confirmation

All appointments will be confirmed by either telephone or email, 48 hours in advance. Please indicate your contact preference when booking.

Cancellation Policy

Same day cancellations or failure to keep your appointment will result in a charge of the full value. Otherwise we require a 24 hour cancellation notice.

Gratuities


A gratuity is NOT automatically added to your service. In appreciation to your therapist or Aesthetician for outstanding service, gratuities can be given at your discretion.

Gift Certificates


Gift Cards are available for purchase and can be customized to your choice of services.

Payment Options


Cash, Credit Cards (Visa, Mastercard or American Express) or Debit are accepted as payment. If you are a guest of Niagara’s Finest Inns (Shaw Club Hotel, Harbour House or Charles Inn) you may have the spa charges posted to your room account.

Comfort Considerations

To ensure a relaxing experience for all our guests, please refrain from using your cell phone in the spa.

Other Amenities


Please note that we are a petit spa. We offer excellent treatment rooms and manicure/pedicure facilities. We do not have steam rooms, swimming pool or showers.

Provisions


Depending on the service that is being performed, the spa provides robes, slippers and toiletries for your comfort and convenience.

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