Travel Information: COVID-19 Update

Updates and Closures

May 27, 2020 – 3:00 PM EST

A Message to our Valued Guests:

To ensure that we are doing our part to protect our team and our guests and encourage physical distancing, we are taking the following measures.

We have reduced the hours of operations for our Room Reservations Department to 9am-5pm Monday through Friday. Staffing levels are limited and as a result, we strongly encourage our guests to reserve on-line at

We are accepting room reservations beginning Wednesday, June 10th onwards at all our properties.

We continue to take direction from our federal government and as such this may change as we continue to insure the health and safety of our team members and guests. We look forward to welcoming you on your next visit.

Please know that our Luxury Travel Team continue to be available at

We thank you for your patience and understanding. We look forward to welcoming you back soon!

The following Niagara's Finest Hotels properties are temporarily closed:

  • Shaw Club Hotel and Zees Grill.
  • Harbour House Hotel.
  • Chili Jiao and Masaki Sushi.
  • The Charles Hotel and HobNob Restaurant.
  • Our remaining restaurants will be open for room service and take-out only.

Our Updated Cancellation Policy includes the following:

We are waiving individual cancellation fees for hotel stays through June 30, 2020 for guests who booked directly through our website or our Luxury Travel Team.

If you booked through a third-party travel site like Expedia or you will need to contact them directly to cancel.

Niagara's Finest Hotels Duty of Care Policy

May 20, 2020 – 4:00 PM EST

To ensure the safety and well-being of our guests and staff members we are diligently developing updated Duty of Care policies and procedures for all areas of our business. These policies and procedures will outline the mandatory safety and disinfecting measures our company will implement upon opening to combat COVID-19 and to provide a safe and sterile environment within our properties. Compliance with the Ontario Public Health regulations and the CDC is of utmost importance to us as we build this policy.

Review our Care of Duty policy.

Stay safe, stay healthy.

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