Travel Information: COVID-19 Update


January 15, 2021

A Message to our Valued Guests:

Please note that effective Saturday, December 26 at 12:01 a.m. the entire province of Ontario entered into the Grey Zone lockdown for a minimum of 28 days, please read on below for how that may affect your stay.

As we continue to follow the recommended government and local public health guidelines to keep our guests and our employees safe, we ask that you please be patient and kind with us as we adjust to these changing guidelines. Upon check-in, all guests will be subject to our screening procedures which include a series of questions regarding your health and recent travel history. All Niagara’s Finest Hotel team members will be wearing masks and our guests are required to do so in public spaces as well, as mandated under local by-laws. We do ask that you bring your own mask with you.

We will contact you either by phone or by email whenever possible, should it be necessary for us to change a part of your stay with us. And of course, should you wish to cancel your reservation due to any updated restrictions or if you are feeling unwell, we will do so without any penalty even on your date of arrival.

Please continue to check this website for updates and also refer to the website to find out what level and which regional public measures are in place for the area.

In addition, please note that the Canada USA Border closure extension is in place until at least January 21, 2021.

The following Niagara’s Finest Hotels' properties are currently closed and are expected to open daily April 2021 through the season.

  • Harbour House Hotel
  • Shaw Club Hotel
  • Zees Grill
  • The Charles Hotel
  • HobNob Restaurant and Wine Bar
  • Masaki Sushi (as of January 17, 2021)

Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Room Reservations and can be reached at 1-800-474-0632, or you can reserve on line here.

The following Niagara’s Finest Hotels restaurants are open for takeout only:

Our Updated Cancellation Policy includes the following:

For the cancellation policy please contact our Luxury Travel Team.

If you booked through a third-party travel site like Expedia or you will need to contact them directly to cancel.

Niagara's Finest Hotels Duty of Care Policy

May 20, 2020 – 4:00 PM EST

To ensure the safety and well-being of our guests and staff members we are diligently developing updated Duty of Care policies and procedures for all areas of our business. These policies and procedures will outline the mandatory safety and disinfecting measures our company will implement upon opening to combat COVID-19 and to provide a safe and sterile environment within our properties. Compliance with the Ontario Public Health regulations and the CDC is of utmost importance to us as we build this policy.

Review our Duty of Care policy.

Stay safe, stay healthy.

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