General
What other hotels belong to the Niagara’s Finest Hotels collection?
Along with Harbour House Hotel, Niagara’s Finest Hotels proudly operates the Shaw Club Hotel and the Charles Hotel.
How many rooms are in the hotel?
Harbour House has 31 inviting guest rooms, each bright, airy and nautical-inspired.
When is check-in and check-out?
Check-in is at 3 p.m. and check-out is at 11 a.m.
Is your hotel wheelchair accessible?
All of the rooms at Harbour House are on the ground-floor or accessible by an elevator. Please call our luxury travel advisors at 1.866.277.6677 to discuss your mobility needs before booking.
Do you offer room service?
Harbour House does not offer room service as there is no on-site restaurant.
Is your hotel dog-friendly?
Absolutely. We have two dog-friendly floors and a package specifically designed for dog lovers. Learn more about it here.
What is your cancellation policy?
You can cancel your reservation 72 hours prior to the day of arrival.
Transportation
Do you have on-site parking?
Yes, guests can park in the lot at the side of the hotel. You can access it from Melville Street. There is also street parking.
How close is the hotel to Old Town Niagara-on-the-Lake?
Harbour House is mere blocks away from the shops, restaurants, art galleries and attractions of Queen Street. The hotel is also a short walk to Queen’s Royal Park and steps from the waterfront.
Is there shuttle service available?
Yes, from 5 p.m. to 11 p.m. every evening within the historical Old Town, including Peller Estates and Two Sisters winery.
Is there a place to rent bicycles?
Yes! In fact, there’s Zoom bike rental on site.
Is there complimentary shuttle service from the Toronto airport?
No, we do not offer complimentary shuttle service from the airport.
Are there charging stations for electric vehicles?
Yes, at all hotels.
Concierge
How do I arrange for extra gifts—champagne, flowers, chocolate, etc. —to be sent to my room?
Our luxury travel department or any of our team members at the front desk are happy to assist!
What wineries do you recommend we visit?
What restaurants would you recommend?
No visit to Niagara-on-the-Lake would be complete without dining at the HobNob Restaurant & Wine Bar, Zees Grill, Masaki Sushi or Niagara’s Finest Thai. Other favourites include Noble Restaurant, Tiara Restaurant, Bacchus Lounge and Cannery Restaurant. For pizza, head to Butler’s Sports Bar.
Still have questions?
Send us an email or give us a call, and we’d be happy to provide more information or help plan your visit.