Niagara’s Finest Hotels

Our Team

Lais Hotel Properties Limited

Bob Jackson

CEO

Bob Jackson

CEO

Bob Jackson is the CEO and a Board Director of Lais Hotels Properties Limited (LHPL). In this role since 2009, Bob brings a successful track record of more than 25 years of experience in corporate and executive leadership. He is responsible for the overall financial and operational performance of the business as well as expansion through business/property acquisition and development. Along with the Board and Executive team of LHPL, Bob has been highly successful in expanding the size, scope and value of the company.

Bob joined LHPL in 2004 when he was appointed General Manager of the Prince of Wales; where he concurrently directed the Sales and Marketing effort for the entire group. He also assumed the position of General Manager of Queens Landing in 2005. And in 2007, he was appointed to the position of Vice President of Operations and Managing Director for the group.

Beginning his career in Toronto, Bob grew through the hotel ranks in progressively senior positions before relocating to Niagara Falls in the late ‘90s. He then spent seven years in executive positions with Canadian Niagara Hotels Inc., before joining Lais Hotel Properties in 2004. Bob is a graduate of the University of Windsor and the Cornell Hotel School Professional Development Program and is the recipient of an Honorary Bachelor of Applied Studies degree from Niagara College. He also previously served as the Chair/Director of the Niagara College Foundation Board, Board Director of The Niagara Wine Auction Foundation and mentor for Big Brothers Big Sisters of North & West Niagara.

Carlo Robazza

CFO

Carlo Robazza

CFO

In 2010, Carlo Robazza joined the group as Director of Finance for Lais Hotel Properties Limited (LHPL) and the newly formed Vintage Hotels Management and Development Group and has since progressed through the ranks to his current role of CFO and Board Director for LHPL. In addition to his role as the senior executive responsible for the company’s finance function, Carlo plays a key role in the company’s governance, growth and expansion and is responsible for the financial health and performance of the business in Canada as well as its interests in the United States and abroad.

Carlo is a graduate of the University of Guelph with a degree in Management Economics. He earned his CMA in 2001 and received his CPA in 2014. His career has centred around working in the hospitality industry in both operations and finance with over 25 years of management experience and a proven track record of leadership.

Dianna Dymond

VP of Human Resources

Dianna Dymond

VP of Human Resources

Dianna Dymond is Vice President of Human Resources for Lais Hotel Properties Limited (LHPL). Dianna joined LHPL in March 2003 and through her tenure she has received subsequent promotions, Human Resources Manager in 2005, Director of Human Resources in 2015, and assumed her role as Vice President of Human Resources in October 2020.

Dianna is responsible for creating strategic Human Resources direction and is responsible to lead talent acquisition, learning & development, compliance and drive impact for the overall employee experience. Achieving business goals through employees is a vital element in the success of the group.

Dianna is a graduate of the Business Administration-Human Resources Management Program at Niagara College and a member of the Human Resources Professionals Association of Ontario, holding CHRL & CHRP designations. She is currently an Executive Advisory committee member for WSPS Tourism & Hospitality. She has served previously on the Board of Directors for Big Brothers Big Sisters and Association Chair of the Hospitality Human Resources Professionals of Niagara.

Dianna is passionate about fostering and empowering positive relationships and cultivating opportunities for growth.

April Brunet

VP of Sales & Marketing

April Brunet

VP of Sales & Marketing

April Brunet is Vice President of Sales and Marketing for Lais Hotels Properties Limited (LHPL). April joined LHPL in 2008 as Director of Sales and Marketing and, after an immediate impact, was quickly promoted to Vice President of Sales and Marketing in 2009. April brings a successful track record of over 25 years’ experience in the hotel industry in various sales, marketing and leadership roles. She is responsible for the optimization/maximization of all corporate revenue streams. This includes the planning, development and execution of all marketing strategies as well as the development of a highly impactful sales team.

April has been instrumental in positioning LHPL as a leader in the luxury market. Furthermore, she has continuously expanded and leveraged the reach of the group as more properties and concepts have been introduced.

Previously, April held dual roles as Director of Sales and Marketing at the Marriott Renaissance brand and Great Wolf Lodge in Niagara Falls. She currently sits on the board of directors for the Tourism Partnership of Niagara and the Twenty Valley Tourism Association. She was previously second Vice President of Niagara on the Lake Tourism and a board member of Bethlehem Housing in St. Catharines.

Paul MacIntyre

VP of Operations

Paul MacIntyre

VP of Operations

Paul MacIntyre is the Vice President of Operations of Lais Hotel Properties Limited (LHPL). In his current role since 2015, Paul is a veteran of the hospitality industry with a 30-year track record where he has held diverse leadership and operational roles. Under the umbrella of the LHPL group, he is responsible for the operational performance of the Niagara’s Finest Hotels brand and Vintage Hotels properties as well as all aspects of new investment projects from conception to execution and the transitional leadership management of newly acquired properties. Paul has been instrumental and highly successful in the transition and expansion of the group’s newly acquired hotel assets and in the development, opening and construction of the stand-alone restaurant portfolio and The Gardens at Pillar and Post.

Paul joined LHPL in 1999 as the General Manager of the Oban Inn, where he concurrently assumed the role of Food and Beverage Manager and Spa Manager for the Prince of Wales. He then assumed the role of General Manager of the Prince of Wales in 2002, transitioning to the General Manager of the Pillar and Post in 2004. During his tenure at Pillar and Post, Paul was also appointed as the Director of Spas for Vintage Hotels and interim General Manager for the Millcroft Inn & Spa.

Paul is a graduate of Brock University and the Cornell Hotel School General Manager Program. He is the Chair of the Niagara-on-the-Lake Chamber of Commerce and Tourism Niagara-on-the-Lake. He has previously served as a Board Director for the Red Roof Retreat, Premiers Spas of Ontario and the Green Belt Tourism Strategy Committee.

Michelle Miller

VP of Corporate Revenue

Michelle Miller

VP of Corporate Revenue

Michelle Miller is Vice President of Corporate Revenue for Lais Hotels Properties Limited (LHPL). In her role since 2011, Michelle brings a successful track record of over 30 years of experience in the hospitality industry in hotel operations, general management and revenue management. She is responsible for the growth of strategic revenue, leading the Luxury Travel Team and supporting corporate revenue streams. Michelle has been instrumental in the application of disciplined data-mining and analytics, budgeting and forecasting in support of the group.

Michelle joined LHPL in 1990 as an integral part of the opening team for Queen’s Landing Hotel. She progressively advanced through roles in Food and Beverage Management and Front Office Management prior to assuming the role of General Manager of Prince of Wales and Moffat Inn in 2006.

Michelle is a graduate of Niagara College’s Hotel & Restaurant Operations program and Cornell University’s General Manager’s program. She is Board President and campaign liaison with one of our key charities, Big Brothers Big Sisters of North & West Niagara.

Jamie Drummond

GM, Niagara’s Finest Hotels

Jamie Drummond

GM, Niagara’s Finest Hotels

Jamie Drummond brings more than 20 years of hospitality experience to his role as General Manager of Niagara’s Finest Hotels brand, where he is responsible for the management and operations of seven divisions of the company, which includes four hotels and five restaurants located in Niagara-on-the-Lake.

Jamie joined Lais Hotel Properties Limited (LHPL) in 2008 as the Food and Beverage Manager of Pillar and Post. He was also a part of the opening teams for the Millcroft Inn and Spa and the Parlour Inn. Jamie was appointed to the General Manager of the newly acquired Niagara’s Finest Hotel collection in 2018.

Prior to joining LHPL, Jamie held roles of Restaurant Manager, Director of Sales and Director of Conference at the Sheraton Hotel in Niagara Falls.

Trevor Gleave

Executive Chef, Shaw Club Hotel

Trevor Gleave

Executive Chef, Shaw Club Hotel

Chef Trevor started working in a restaurant at 16 and worked up the ranks to a supervisor by the time he was 18. At 25 he moved to Toronto to work in some of the busiest and well know restaurants in the downtown core where he quickly became the head chef. After several years as a chef in restaurants he joined Marriott international to be the Executive Chef at their downtown Toronto sports destination hotels.

In 2021 Trevor left Toronto for growing food scene in Niagara-on-the-Lake, becoming Executive Chef of the Shaw Club Hotel. Trevor gives much credit to his previous mentors he has had in the past to help build a positive culture for his team and mentor the new generation of chefs

Seth Labonte

Executive Chef, The Charles Hotel

Seth Labonte

Executive Chef, The Charles Hotel

Seth Labonte brings over two decades of culinary expertise to his role as Executive Chef at The Charles Hotel where he oversees the culinary operations and leads a dedicated team in crafting exceptional dining experiences in Niagara.

Under the mentorship of Chef Bruce Worden at Lookout Point, he refined his skills and eventually joined the Niagara College’s cook apprentice program. His subsequent position at Taboo Resort under Chef Andy Dymond honed his abilities. Seth has also worked under Kevin Mckenna at Viamede Resort, at the James Beard House in New York City under Kevin Mckenna for a Canadian themed winter dinner, at Beckta in Ottawa, Hawksworth in Vancouver, and finally as a sous chef at Peller Estates under Jason Parsons.

Appointed Executive Chef at Hob Knob Restaurant at The Charles Hotel, Seth Labonte now leads his own department, infusing his passion and expertise into every aspect of the kitchen’s operation. His enthusiasm for culinary excellence continues to shape the future of Niagara’s dining landscape.

Month Year

Leadership

The Executive Team

Lais Hotel Properties Limited

Bob Jackson

Carlo Robazza

Dianna Dymond

April Brunet

Paul MacIntyre

Michelle Miller