Dog Policy

Pet Promises

Guests staying at Niagara's Finest Hotels are welcome to bring their furry family members with them. We allow dogs to stay at The Harbour House Hotel, The Shaw Club, and The Charles Hotel.

We understand how you love your dog and how they are a part of your family, however, please appreciate that not everyone else will share that understanding. While we are happy to have your well behaved dog visit our hotel, we must ensure that they do not affect the experience of our other guests in a negative way. Guests who arrive with a dog who have not confirmed a dog-friendly room will be asked to find alternate accommodations for their dog on that evening.

A fee of $25 per dog, per night, plus tax will apply. Service animals with proper identification will be exempt from this fee. Maximum 2 dogs per room.

Rules & Regulations

We ask that all dogs are accompanied at all times. You are required to control noise made by your dog, so that it will not disturb other guests. Dogs that constitute a nuisance to other guests of the hotel by barking or howling may subject their owner to any other charges for lost revenue by the hotel, up to and including the cost of a guests stay. Owners must provide a contact phone number if they are to leave the dog(s) unattended in the room, in the event the animal becomes distressed.

We ask that your dog be crated if left unattended in the guestroom, in particular during housekeeping’s daily servicing of the room and for evening turndown service. If your dog is loose in the room, you must have a ‘Privacy Please’ sign on the door, in which case your room will not be serviced. We will not be responsible for your pet getting loose if you do not place the ‘Privacy Please’ sign outside your door.

For consideration to our staff, children, guests and other dogs, dogs must be on a leash at all times when not in your guest room, regardless of the perceived temperament of the dog. They are not permitted in the Lounge, Restaurant, Spa or Health Club in accordance with Health Regulations.

For consideration to our staff, children and other guests, you must immediately pick up after your dog. There will be bags provided for that in your room.

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