General
What other hotels belong to the Niagara’s Finest Hotels collection?
Along with the Shaw Club Hotel, Niagara’s Finest Hotels proudly operates the Charles Hotel and Harbour House Hotel.
How many rooms are in the hotel?
The Shaw Club has 30 sophisticated guest rooms. Looking for some extra company? Ask our front desk for a pet fish for your room.
When is check-in and check-out?
Check-in is at 3 p.m. and check-out is at 11 a.m.
Is your hotel wheelchair accessible?
With the exception of the Club Rooms, which are in a separate building, all of the Shaw Club’s rooms are on the ground-floor or can be accessed by an elevator.
Please call us our luxury travel advisors. We can assist further if we know the mobility issue and can describe our wheelchair-accessible room to you.
Is your hotel dog-friendly?
Our first floor is completely pet-friendly. Please call our luxury travel advisors to ensure the room type you are interested in is located on the first floor.
Guests with furry friends might be more interested in our sister hotel, Harbour House, which has two dog-friendly floors and a package specifically designed for dog lovers.
Do you offer room service?
Yes. We offer breakfast and dinner room service upon request. Breakfast is from 7:30 a.m. to 10 a.m. and dinner is from 5 p.m. to 9 p.m.
What is your cancellation policy?
You can cancel your reservation 72 hours prior to the day of arrival.
Where are Club Rooms located?
Club Rooms are located in a separate building and are accessible by staircase only.
Restaurant
Is breakfast included in the room rate?
No, breakfast is not included.
Are you open for lunch?
Yes, Zees Grill is open for lunch daily from 11:30 a.m. to 2 p.m.
Do you accommodate groups?
Yes, we do, depending on the size. Please speak with our group sales department for further information.
Transportation
Do you have on-site parking?
Yes, guests can park in the lot at the rear of the hotel. You can access it from Picton Street.
How close is the hotel to Old Town Niagara-on-the-Lake?
Located within the Old Town, the Shaw Club is on the corner of Queen Street and Picton Street. Cross the street and you’ll be at the Shaw Festival Theatre and a short walk down Queen Street will bring you to architecturally significant homes and commercial buildings, unique shops and restaurants, parks and galleries. Walk in the other direction and you’ll soon be at Fort George.
Is there shuttle service available?
Yes, from 5 p.m. to 11 p.m. every evening within the historical Old Town, including Peller Estates and Two Sisters winery.
Is there a place to rent bicycles?
Yes! In fact, there’s Zoom bike rental on site.
Is there complimentary shuttle service from the Toronto airport?
No, we do not offer complimentary shuttle service from the airport.
Are there charging stations for electric vehicles?
Yes, at all hotels.
Concierge
How do I arrange for extra gifts—champagne, flowers, chocolate, etc. —to be sent to my room?
Our luxury travel department or any of our team members at the front desk are happy to assist!
What wineries do you recommend we visit?
What restaurants would you recommend?
No visit to Niagara-on-the-Lake would be complete without dining at the HobNob Restaurant & Wine Bar, Zees Grill, Masaki Sushi or Niagara’s Finest Thai. Other favourites include Noble Restaurant, Tiara Restaurant, Bacchus Lounge and Cannery Restaurant. For pizza, head to Butler’s Sports Bar.
Meetings & Events
How do I book a meeting or special event?
Our event planners would be happy to help you plan your meeting or event. Simply fill out our inquiry form, and we’ll be in touch with you soon.
Still have questions?
Send us an email or give us a call, and we’d be happy to provide more information or help plan your visit.